Dispensary Training Modules

Take care of the patient. Protect the license.

Program Progress

0 of 10 modules completed

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Module 1

The Oklahoma Dispensary Patient Journey – From Check-In to Goodbye

Oklahoma Dispensary Customer Service & Compliance Training — Module 1. Take care of the patient and protect the license, from check-in to goodbye.

45 min

9 sections

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Module 2

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Oklahoma Law, Patient Verification & Responsible Sales

Oklahoma Dispensary Customer Service & Compliance Training — Module 2. Know the rules that protect the license: who you can sell to, how you verify them, transaction limits, and when the answer has to be no.

45 min

9 sections

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Module 3

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Cannabis Product Knowledge & Patient Education — Without Playing Doctor

Oklahoma Dispensary Customer Service & Compliance Training — Module 3. Be knowledgeable about cannabis products without diagnosing, prescribing, or promising cures.

45 min

9 sections

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Module 4

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Patient Engagement & Budtender Communication

Oklahoma Dispensary Customer Service & Compliance Training — Module 4. Have better conversations: ask, listen, explain, and help each individual patient without a one-size-fits-all sales pitch.

45 min

9 sections

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Module 5

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Suggestive Selling, Cross-Selling & Increasing Ticket Size — The Dispensary Way

Oklahoma Dispensary Customer Service & Compliance Training — Module 5. Sell more by being more helpful, not more pushy, while keeping compliance ahead of every sale.

50 min

9 sections

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Module 6

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Handling Difficult Patients, Complaints & Compliance Conflicts

Oklahoma Dispensary Customer Service & Compliance Training — Module 6. Keep your cool, listen, solve what you can, follow policy and Oklahoma law, and know when to get help.

50 min

9 sections

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Module 7

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Packaging, Labeling, Pre-Pack & Safe Product Handling

Oklahoma Dispensary Customer Service & Compliance Training — Module 7. Treat packaging as part of the regulated product: pre-pack rules, labels, child-resistant and exit packaging, display samples, and the new HB 4454 requirements in effect November 1, 2026.

50 min

9 sections

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Module 8

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Metrc, Inventory Control & Point-of-Sale Compliance

How every budtender affects Oklahoma's seed-to-sale tracking system, why package and batch accuracy matters, and how to handle inventory discrepancies, recalls, waste and returns without creating false records.

Explain what Metrc tracks and why POS and Metrc must stay alignedRing the exact product, package, batch and quantity every transactionInvestigate and report inventory discrepancies instead of forcing numbers to match

45-55 minutes

9 sections

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Module 9

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Employee Credentials, Security, Diversion & Loss Prevention

Oklahoma OMMA employee credentialing, dispensary access control, cash handling, theft and robbery response, diversion prevention, and how security protects patients, honest employees and the dispensary license.

Maintain a valid OMMA employee credential and understand its scope and limitsControl access to secure areas, systems, keys, codes and patient informationPrevent diversion through proper handling of inventory, waste, returns and discounts

45-55 minutes

9 sections

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Module 10

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Oklahoma Dispensary Compliance in the Real World — Capstone & Final Certification Exam

Capstone module integrating every prior module into real-world decision-making, plus the 40-question final certification exam covering patient verification, product knowledge, sales, complaints, packaging, Metrc, security and diversion.

Run the five background compliance questions during every transactionRecognize when something is not normal and stop before sellingApply the compliance decision tree when multiple rules collide

60-90 minutes

9 sections